First cooperation with Indonesian customers

Challenges In Customer Work

The customer is from Indonesia and purchased a food bag paper bag machine from China for the first time. They are still unfamiliar with the operation and use of the paper bag machine.

System Solution

Our company's business and technical personnel regularly visit customers abroad to provide optimization guidance on the operation and use of machines for customers.

Business Challenges

Sometimes, after guiding customers to operate the machine, they still have doubts and confusion about improving the efficiency of the machine. They still need more online and offline guidance to increase production.

Challenges In Customer Work

The customer is from Saudi Arabia and Sri Lanka, coming to China to purchase equipment. Ruian Xinke Machinery's paper bag machine has been selected among many machines, and customers' focus is on whether the machine can meet the needs of automated production and paper bag technology.

System Solution

After multiple communications and introductions, the customer came to the factory for on-site inspection and gained an overall understanding of Xinke Machinery's paper bag machines. Compared to other manufacturers' paper bag machines, Xinke Machinery can produce more efficiently, and the corresponding cost-effectiveness is also far superior to market peers.

Business Challenges

A

When customers choose Ruian Xinke, they have said that after purchasing large machines, after-sales issues have always been a concern for them.

B

We will have a professional after-sales team available 24 hours a day. If any problems arise during production, we will have professional technical personnel available online or on site to solve the problems. We can provide services in any country.

Technical Aspects

Through the playback and explanation of videos, as well as the customer's on-site and intuitive observation of the machine's operation, we showcased the high-quality machine usage effect and precautions for operating the machine to the customer, allowing them to feel it intuitively.

Challenges In Customer Work

The customer came from Egypt and contacted Ruian Xinke online. Through multiple video communications, the customer expressed that he wanted to make a special customized paper bag. Since the customer's customized paper bag was quite special, our engineers conducted a special study.

System Solution

Our salesperson feedbacks the customer's needs (type, size, paper thickness, etc.) of customized paper bags to the research team. The research team discusses through meetings and develops corresponding solutions. By adding specific devices, it can meet the customer's customized bag shape need.

Business Challenges

A
Since the type of paper bags the customer wants to make is quite special, no conventional machine can meet the customer's needs.

B
We have a professional research team that can study and discuss designs based on customer needs and reality, and ultimately realize customers' customized bag needs.

Technical Aspects

Our professional research team will draw the researched plan with drawings, and finally hand over the requirements for various sizes and components to the production department, which will respond to the production and manufacturing, and apply the added equipment to the paper bag machine, which will be inspected by the inspection team. The department conducts testing and inspection, and finally delivers it to the customer.